Have a question or need help with presets or other products from the shop?

We're here to help! Please read the following FAQs for help! If your question isn't answered here, please email our customer service team.



Q. Do the presets work for jpeg files?

A. Yes! While we recommend shooting and editing in RAW for best results with any presets, they will work on jpeg files.

Q. My download link expired, how do I get access to the files?

A. The link to download the products expires after 24 hours of purchase (so be sure to download your files right away AND save them somewhere on your computer). Keep in mind that although the link expires, the products don't expire, and if you've previously downloaded them, it's likely they're still in your downloads folder. If you've lost all files, email shop@dawncharles.com with your order number and we can refresh your download.

Q. Can you test the presets on my images?

Yes, feel free to email shop@dawncharles.com with 2-3 RAW images and we can apply the presets to your photos for you to see how they'll look!

Q. I have an old pack, are the presets in Second Edition packs all different?

Nope! All of the old packs were discontinued and the Second Edition presets are all brand new and improved!

Q. Why can't I install the brush presets like in the installation video?

The reason is because you’re on Lightroom CC, which is a simplified version of Lightroom. And since it is so new, it doesn’t have a lot of features that Lightroom Classic CC has. One of the features it is lacking is brush tools (as well as others like the tone curve and split toning). These are all essential tools in editing and I highly recommend switching to the Classic version that has these features so that you’re able to use the toolkit. You can easily switch to Classic by going to your Adobe Creative Cloud account and finding Lightroom Classic CC and clicking “install”.

Q. How do I install the presets?

A. The presets come with an installation guide with detailed instructions. If you still can't figure out how to install them, youtube has a ton of videos that are helpful!

Q.where can i find the editing tutorial with the preset pack?

A link and password to the Editing Tutorial is found in the PDF titled Installation Guide + Editing Tutorial found in your download.

Q. Can the presets be used in Lightroom Mobile?

Yes! With the new update, you’re able to install presets from your computer into the mobile app (they must be installed on your desktop Lightroom first). Click here for instructions.

Q. Can I get a refund if I don't like them?

Unfortunately no. Due to the nature of these being a digital product that can’t be returned, all sales are final. However, I would love to help you figure out how to make the presets work for you if you're not satisfied. 

Q. Will the presets work on my photos?

I've found that these presets work on 99% of images! They were tested on all different camera gear, lighting situations, scenery, skin tones, etc.! My main focus was to create presets that were versatile and would work for everyone!


Still need help? Email our customer service team at shop@dawncharles.com! We're happy to help!